Team Leader

Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience.

This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.

Qualifications: Matric (Grade 12)
3–4 years in a debt collections experience within a call centre environment
1 – 2 years leadership experience within a call centre environment
Knowledge of relevant debt collection legislation (CPA, ICASA, NCA, POPIA)
Proficiency with call centre software and collections systems
- Understanding of Financial Services, Credit Risk, and Collections Operations & Strategy

• Responsibilities: Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets.
  Customer Experience: Ensure exceptional customer interactions by leveraging training, performance management, succession pla...