Team Leader

ALLIANZ SERVICES PORTUGAL

Team Leader/Supervisor

The role of a Supervisor is to manage and supervise the activities of the agents and the operation, effectively leading with a focus on team monitoring and development, effective communication, and performance monitoring through coaching tools, feedback, and Personal Development Plans in order to increase individual and operational performance. They play a key support role for AzS Portugal in the continuous search for improvement solutions in achieving Service Level objectives. With their knowledge, they should be the main support for the team in operational issues, requests, and interaction with other areas.

Responsibilities

• Achieve agreed objectives with stakeholders.