Team Leader | Local Account

About The Role



As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:





+ Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.



+ Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.



+ Training and motivating agents to consistently deliver high-quality work within set timelines.



+ Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.



+ Managing the daily attendance of assigned agents to maintain operational efficiency.



+ Maintaining regular and effective communication with employees at all levels.



+ Creating a positive work environment that...