Team Leader | Local Account

About The Role

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:


+ Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.

+ Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.

+ Training and motivating agents to consistently deliver high-quality work within set timelines.

+ Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.

+ Managing the daily attendance of assigned agents to maintain operational efficiency.

+ Maintaining regular and effective communication with employees at all levels.

+ Creating a positive work environment that fosters good morale, quality work, and high productivity.

+ Cultivating an atmosphere th...