Team Leader

Account: Pioneer International Healthcare-Financial Account
Location: Mandaluyong City
Salary: ₱40,000 + entitled to premiums such as OT, RD OT, Holiday Pay, ND, and incentives

About The Role

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:

• Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
• Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
• Training and motivating agents to consistently deliver high-quality work within set timelines.
• Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
• Managing the daily attendance of assigned agents to maintain operational efficiency.
• Maintaining regular and effective communication ...