Team Leader

About The Role

The Team Leader is responsible for leading the Multi-carrier Landside Operations (OPS) team with the following main responsibilities:

• Leadership: Lead the team. Team may include Intermodal, Customer Experience, designated members, and responsibility.
• Operations Service Delivery: Drive daily operational excellence in close cooperation with different stakeholder teams, impacting operational service delivery.
• Cost Leadership: Cost avoidance and revenue leakage mitigation.
• Customer Experience: Manage customer experience & disputes.
• Transformation: Drive the transformation agenda for Intermodal.
• Escalation: First point of escalation for Dispatch & Driver settlement-related tasks handled within the team.

Key Responsibilities

• Focusses on processes, policies, compliance & relevant system-based knowledge for creating the right customer experience.
• Demonstrates...