Team Leader

Company Description

Apex Collections Africa Limited provides professional receivable management solutions for
both financial and commercial markets and focus on maximizing
clients' cash flow management and credit control aspects.

Job Description

Key Responsibilities
Team Management
• Supervise and coordinate daily activities of the debt collection team to ensure smooth
operations and target achievement.
• Allocate portfolios and tasks to team members to optimize recovery efforts.
• Monitor and review individual and team performance regularly, providing feedback and
setting action plans as needed.
Coaching and Development
• Provide on-the-job coaching, mentoring, and guidance to team members to improve their
collection techniques and communication skills.
• Identify training needs and work with the training department to organize relevant
sessions.
• Conduct performance reviews and assist in setting individual and...