Team Leader, Operations

Description

Key Responsibilities:

- Lead and motivate a team of content moderators and customer service representatives

- Monitor and analyze team performance metrics

- Develop and implement process improvements

- Collaborate with other teams to ensure seamless operations

- Conduct regular coaching and feedback sessions

Requirements:

- Overall 4 years with 2+ years of experience in customer service or related field

- 1+ year of experience in a leadership or supervisory role

- Excellent communication and interpersonal skills

- Ability to analyze data and make informed decisions

- Experience with content moderation platforms and tools, exposure to NCMEC, CSAM and other egregious content

Desired Qualifications:

- Any graduation degree

Technical knowledge with Good English communication - sentence construc...