Team Leader- Optician - Full time - Westland

GENERAL SUMMARY:



Responsible for ensuring the design, measuring, fitting and adapting lenses and frames for patients are according to written optical prescription or specification. Acts as a resource to other Opticians.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



· Responsible for preparing and adjusting the monthly staff schedule for Opticians.

· Writes and maintains a duty log for the team. Reviews errors and develops process improvements.

· In consultation with Manager or General Manager, coaches and mentors staff, ensuring all team members adhere to processes and policies.

· Sets goals for team members. Encourages team members to meet goals and maintain a superior customer service outcome.

· Meets on a regular basis with other Team Leaders to ensure beneficial communication with other departments. Works closely with Managers in all a...