Team Leader

Are you a people-first leader who thrives on coaching, accountability, and driving performance? We're looking for an experienced Team Lead to join ClearSource and support a US-based Residential Solar program.
In this role, you'll lead a team of Customer Service Representatives, ensuring they deliver accurate, empathetic, and efficient customer experiences. You'll coach agents daily, manage performance through clear KPIs, handle escalations, and partner closely with clients and internal leaders to achieve program goals.
If you enjoy developing people, listening to calls to uncover coaching opportunities, and balancing customer satisfaction with operational excellence, we'd love to hear from you.
What You'll Be Responsible ForTeam Leadership & Coaching
Conduct weekly one-on-one meetings with each team member to ensure clear alignment on:
Program goals and benefits
Individual life goals and career paths
Role expectations
Mutual expectations between you and the team...