Team Leader

Synlink Recruitment Outsourcing Co. Inc.

Hybrid - Pasig

3-5 Yrs Exp High/Senior

Full-time

Job Description

• Supervise and support a team of RCM specialists in day-to-day operations.
• Monitor performance metrics and ensure targets for accuracy, productivity, and quality are met.
• Provide training, feedback, and coaching to enhance individual and team performance.
• Handle escalations related to billing, denials, and account follow-up.
• Ensure compliance with HIPAA and client-specific requirements.
• Collaborate with cross-functional teams (Quality, Training, HR, and Operations) to implement process improvements.
• Prepare and present regular performance and productivity reports to management.
• Manage scheduling, attendance, and task assignments of team members.
• Participate in client calls, calibration sessions, and business reviews as needed.

Qualifications