Team Leader

We are seeking an exceptional Team Leader to join the dynamic team at Peak Outsourcing, Inc.' in our Dumaguete City location. As a Team Leader, you will play a vital role in overseeing and supporting a high-performing call center team, ensuring excellent customer service and driving business success.

Key Responsibilities

• Manage and lead a team of call center agents, providing guidance, coaching, and motivation to ensure exceptional customer service
• Monitor team performance, identify areas for improvement and implement strategies to enhance productivity and efficiency
• Collaborate with the broader call center management team to develop and implement best practices, policies, and procedures
• Provide real-time feedback and support to agents, addressing any issues or concerns promptly
• Participate in the recruitment and training of new call center agents, ensuring a high-quality team
• Analyse call center metrics and data to ide...