Team Leader

The Team Leader is responsible for supervising, guiding, and motivating a team to achieve specific goals and objectives. This role involves coordinating daily operations, ensuring team performance aligns with organizational standards, and fostering a collaborative work environment. The Team Leader acts as the primary point of contact between team members and management, addressing challenges, providing feedback, and supporting professional growth. By promoting efficiency and maintaining a positive atmosphere, the Team Leader ensures that the team consistently delivers high-quality results.

Key Responsibilities:

• Responsible for assisting management in the efficient operation of the CS team in Makati.
• Serves as an effective resource in the timely resolution of customer service issues, striving for a win/win situation.
• Conduct routine meetings with staff that encourage two-way communication both in a team setting and one-on-one. Provide the approp...