Team Leader | Pioneer International Account

Account: Pioneer International Healthcare-Financial Account
Location: Mandaluyong City
Salary: ₱40,000 + entitled to premiums such as OT, RD OT, Holiday Pay, ND, and incentives!

About The Role

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:


+ Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.

+ Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.

+ Training and motivating agents to consistently deliver high-quality work within set timelines.

+ Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.

+ Managing the daily attendance of assigned agents to maintain operational efficiency.

+ Maintaining regular and effective c...