Team Leader – Proctoring Operations

Fusion CX is hiring a Team Leader to supervise proctoring and image review operations in Cebu, ensuring compliance, team performance, and program standards are met on every shift. If you are exploring team leader jobs in Cebu or a supervisory job vacancy in Cebu within a compliance-driven, EdTech-focused environment, this role offers real operational ownership and leadership depth.

Job Description:

About the Role

You will oversee Proctors and Image Reviewers, manage escalations, and ensure operational efficiency, quality assurance, and compliance across an academic integrity support program.

Key Responsibilities

• Supervise daily operations of Proctors and Image Reviewers.
• Provide coaching, guidance, and performance feedback to team members.
• Manage escalations involving technical issues, misconduct reviews, or client concerns.
• Monitor performance metrics, including accuracy, attendance, and responsiveness, and pr...