Team Leader

Employment Type: Full-Time Employment

Work Setup: 100% Onsite

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Job Description

• Oversee a group of associates in performance, address behaviors/opportunities and monitor progress.
• Regularly coach associates on their performance to ensure key metrics are achieved.
• Identify performance related issues, develop an action plan for improvement and implement corrective action.
• Ensure that contractual Key Performance Indicator and financial expectations are delivered.
• Communicate expectations to employees and provide timely updates.

Job Requirements

• At least 3 years of Supervisory / Team Lead experience in Business Process Outsourcing / Call Center
• Proven Sales background
• Strong communication skills, both written and verb...