Team Leader

About the role

This exciting Team Leader (Back Office) role at Wipro is a full-time position based in Quezon City. You will be responsible for leading a team of agents, ensuring efficient and effective operations within the back office setting for one of our biggest tech clients. This is a crucial role that will contribute to the overall success of the business.

What you'll be doing

1. Oversee and manage the performance of your team of back office representatives
2. Provide coaching, training, and support to team members to enhance their skills and productivity
3. Monitor and analyze team and individual metrics to identify areas for improvement
4. Develop and implement strategies to optimize team performance and drive continuous improvement
5. Collaborate with other departments to ensure seamless operations and customer satisfaction
6. Contribute to the development and implementation of policies, procedures, and best practices <...