Team Leader (Reactivation & Retention)

Job Title: Team Leader Reactivation & Retention (iGaming)

Location: Dubai (Onsite)

Department: Customer Lifecycle Management

Employment Type: Full-time

Salary: AED/month

Joining: Immediate Joiners Preferred

We are seeking a proactive and experienced Team Leader to lead our Reactivation & Retention efforts in the iGaming sector. The ideal candidate must have a strong understanding of Indian online gaming platforms and player behavior with proven experience in managing performance-driven teams and implementing win-back strategies.

• Lead the Retention & Reactivation team to achieve daily KPIs and targets.
• Plan and execute strategies to re-engage churned or inactive players via calls, SMS, email and in-app chat.
• Monitor team performance and campaign conversion metrics; provide coaching and feedback.
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