Team Leader- Retail Claims and Benefits

Job Description Summary
The Team Leader – Retail Claims is responsible for overseeing the end-to-end processing of retail life claims, ensuring timely adjudication, regulatory compliance, leading and motivating a team and high levels of customer satisfaction. The role provides technical guidance, quality control, and performance oversight to claims officers, while also handling escalated or complex claims directly. The position plays a key role in upholding trust in the claims process and strengthening customer loyalty.
KEY TASKS AND RESPONSIBILITIES
Supervise the assessment and processing of individual life claims, ensuring adherence to SLA, policy terms, and regulatory guidelines.
Review high-value or complex claims and provide technical input on eligibility and documentation.
Collaborate with medical providers, reinsurers, and internal stakeholders for effective claims resolution.
Track and report claim trends and develop initiatives to manage service quality
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