Team Leader | Service Desk/Healthcare | Cebu

About the job Team Leader | Service Desk/Healthcare | Cebu

Job Description

PRINCIPAL RESPONSIBILITIES:

• Overall responsibility for achieving Clients service level expectations and maintaining high quality delivery
• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
• Has clear understanding of customer KPIs.
• Understands relationship between PFMEA and Quality Control Plan
• Identifies and coordinates PFMEA/ Quality Control Plan improvements.
• Manages efficient work allocation and tracks the overall performance of team members
• Manages daily team attendance
• Manages team attrition
• Ensures floor policies are followed
• Manages administrative tasks
• Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keeps all c...