Job Description
Discovery Health
Team Leader Coach
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To manage and maintain service levels & customer satisfaction through quality customer interactions
Areas Of Responsibility May Include But Not Limited To
- Develop, coach & motivate a team to excel in performance and service delivery
- Create and manage a functional channel for the resolution of queries and escalated queries according to agree upon SLA's
- Drive ch...
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