Team Leader – Telesales

Role: Team Leader – Telesales (Analytical Focus)

We are looking for a data-driven Team Leader for Telesales who can not only manage day-to-day operations but also play a key role in shaping the future of our telesales strategy through analytics and automation.

Key Responsibilities:

• Lead and manage the Telesales team to achieve performance and conversion targets
• Develop and maintain dashboards (e.g., Data Studio / reporting tools) to track performance, funnel metrics, and team productivity
• Analyze campaign performance, user behavior, and conversion funnels to generate actionable insights
• Collaborate closely with cross-functional teams (Data, Product, Marketing) to optimize outreach strategies
• Support the manager in designing and implementing scalable and automated telesales processes
• Monitor and improve call quality, scripts, and engagement strategies based on data ...