Team Leader with Polish

Description

We are looking for a motivated and supportive Team Leader to guide a team of call center associates working on an exciting project within the tobacco industry, focused on tobacco heating devices.

In this role, you will be responsible for the day-to-day leadership of your team, ensuring a positive work environment where everyone feels supported and empowered to succeed. You will play a key role in driving performance, helping your team achieve targets, and delivering excellent customer service.

Core Responsibilities 

• Lead with Impact: Oversee day-to-day activities of talented advisors ensuring they adhere to company policies and legal requirements.
• Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance.
• Resolve Challenges: Identify performance issues and develop effective improvement plans, including cor...