Team Leader/Supervisor

Job Description:
We are looking for a motivated and hands-on Team Leader to manage and support a group of agents in achieving performance targets. The ideal candidate has basic leadership experience and is willing to grow in a fast-paced BPO environment.

Key Responsibilities:

• Supervise and support a team of call center agents on a daily basis
• Monitor attendance, performance, and adherence to company policies
• Conduct coaching, huddles, and basic performance feedback
• Assist agents in handling escalations and customer concerns
• Prepare simple reports and updates for management
• Ensure team meets quality, productivity, and attendance targets

Qualifications:

• At least 6 months Team Leader experience OR
• SME experience with exposure to coaching and floor support
• BPO / Call Center experience is required
• Good communication and people management skills
• Willing to work ...