Team Leader/Supervisor

Job Title: Team Leader – High-Volume Café

Location: On-site, Makati City

Job Type: Full-time

Role Overview

We are seeking a high-performing Team Leader / Supervisor to manage floor operations in a high-volume café. This role is for an experienced leader who understands structure, discipline, service flow, and accountability.

This is not suitable for entry-level staff or first-time supervisors. Experience in comparable environments is mandatory.

Key Responsibilities

• Oversee and control daily café operations during peak and off-peak hours
• Lead, supervise, and discipline staff in line with company standards
• Ensure service speed, accuracy, and consistency at all times
• Enforce SOPs, hygiene standards, and brand protocols without exception
• Manage shift execution, task delegation, and staff accountability
• Handle guest concerns professionally and decisively
• Coordinate with management ...