Team Leader/Supervisor

Job Overview:
We are looking for a skilled Team Leader to manage and guide a team in our government account contact center. You will ensure operational efficiency, drive team performance, and maintain high-quality service standards.

Qualifications:

• At least 2 years of experience managing a team of 15 or more employees in a contact center environment
• Strong leadership, coaching, and people management skills
• Excellent communication and problem-solving abilities
• Knowledge of government account processes is a plus

Responsibilities:

• Supervise and mentor a team of contact center agents
• Monitor team performance and ensure service level targets are met
• Conduct regular team meetings and performance reviews
• Coordinate with management for operational updates and process improvements

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

• Company e...