Team Manager (Global Certificate Center)

The Role

Office engagement:

• Build effective working relationships with the offices – getting to know individuals, key clients and overall expectations

• Communicate with the Office as required to resolve issues or set priorities together

• Oversee office engagements & communications to ensure quality & effectiveness

• Proactively ensure new clients & renewals are effectively handled

• Engage and review each escalation and build effective strategy for future mitigations

People:

• Act as the direct supervisor for all your direct reports

• Ensure the goals and objectives of the region are clear and understood in a consistent way across the market teams

• Ensure all HR processes are followed according to guidelines and in a timely manner

• Manage resourcing in the short, medium and long term to ensure the team...