Team Manager | Local Account

As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.



Primary Responsibilities:


+ Establish and implement productivity standards and operational strategies.

+ Ensure daily productivity goals are met and target revenues are achieved.

+ Maintain optimal FTE headcount and ensure smooth transitions within teams.

+ Monitor and achieve productivity targets in a high-volume environment.

+ Communicate goals and targets effectively to the operations team.

+ Maintain profitability by managing headcounts effectively.

+ Monitor calling strategies and adjust operations strategies as needed.

+ Handle 1st level client escalations and report system downtime or quality issues.

+ Stay updated on industry trends and notify stakeholders of any relevant developments.

+ I...