Job Description
Overview
URGENT HIRING: TEAM MANAGER (BPO)
We need TEAM MANAGERS ( Team Leads) who will be overseeing team productivity and ensuring quality targets are achieved while managing a high volume of service requests from Providers and Members. This is a non-clinical role.
Work Set Up: On-site, Makati Circuit
Work Schedule:Night shift
Responsibilities
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Oversee the daily operational activities of assigned staff, ensuring optimal productivity and service level targets are consistently met. Serve as a subject matter resource by providing guidance, support, and proactive consultative recommendations to assist the team in achieving operational objectives.
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Ensure the team meets quality standards through regular call monitoring, audits, coaching, and counseling initiatives.
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Build and maintain strong working relationships with clients by prioritizing service excellence, anti...
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