Team Manager | Pioneer International Account

As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.





Primary Responsibilities:





+ Establish and implement productivity standards and operational strategies.



+ Ensure daily productivity goals are met and target revenues are achieved.



+ Maintain optimal FTE headcount and ensure smooth transitions within teams.



+ Monitor and achieve productivity targets in a high-volume environment.



+ Communicate goals and targets effectively to the operations team.



+ Maintain profitability by managing headcounts effectively.



+ Monitor calling strategies and adjust operations strategies as needed.



+ Handle 1st level client escalations and report system downtime or quality issues.