Job Description
Unify CX is looking for an extraordinary Team Manager to join our motivated and ambitious team.
Role: Team Manager
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
What Will You Do?
As the Team Manager, is responsible for the success, development, coaching, and growth of a team of contact center agents. The role requires daily support and supervision of 15 to 18 agents, ensuring each person achieves individual targets to ensure team success.
The TM is also responsible for driving attendance, key performance indicators (KPIs), and call quality compliance of the team, making sure to balance rewards and recognition and administering corrective action for erring employees.
The Team Manager has to be a subject matter expert to support the team and is therefore required to undergo product training, certification and live call taking. The TM is also required to take call esc...
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