Team Specialist, Premium Support(Mandarin Speaking)

The Difference You Will Make:

The CS Team Specialist supports one or more internal CS services. This is a full time position based in Singapore, though the role may support multiple regions. The CS Delivery Team Specialist is an operational expert and a specialist in case handling. The Team Specialist enables our Delivery team to function smoothly by supporting in-progress casework and arranging a successful operational environment for our teams, specifically providing operational assistance to Ambassadors, Supervisors, Operations Managers, and Delivery Excellence Managers. Team Specialists have a solid understanding of the operations, are comfortable providing guidance and support in real-time, and function well in a fast paced environment while juggling multiple priorities. They may be assigned to support one or more services. 

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up ...