Tech Customer Support Specialist

What we're looking for

We're looking for a Tech Customer Support Specialist to join a fast-growing SaaS company that helps thousands of businesses worldwide scale smarter with data-driven tools. You'll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use.

This role is perfect for someone who's technically curious, enjoys problem-solving, and thrives on creating great customer experiences.

Responsibilities

• Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions.
• Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use.
• Host quick support calls: Take scheduled Zoom calls (usually <30 min) to guide customers through specific challenges. ...