Tech Lead Engineer, NOC

**Job Overview**

The NOC Lead, reporting to the NOC Manager, will provide strategic and technical leadership to a team of Principal Engineers and Engineers. This role is accountable for ensuring the stability and functionality of applications, batch processes, network, and infrastructure components. The Lead will drive operational excellence by maintaining maximum availability (99.9%–99.99%), overseeing incident management, and ensuring timely resolution of escalations to meet or exceed established SLAs. Additionally, this position will guide the team in implementing best practices, fostering collaboration, and delivering continuous improvements across the NOC environment.

The Network Operations Center (NOC), a key part of iCIMS Technical Operations, is dedicated to monitoring applications and infrastructure to deliver an exceptional customer experience. The team ensures optimal performance by validating availability, coordinating cross-functional event responses, and...