Tech Operations Director

About PayJoy

PayJoy is a mission‑first credit provider dedicated to helping under‑served customers in emerging markets achieve financial stability and success. Our patented technology for secured credit provides a step‑on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro‑entrepreneurs and provides safety acts as insurance for tough times. With cutting‑edge machine learning, data science, and anti‑fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Tech Ops Sr Manager is responsible for managing the tech infrastructure that makes support operations possible globally. The role optimizes how we use tools to maximize customer and clerk experience, automation rates, and other support‑associate...