Tech Process Senior Associate

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As a Tech Process Senior Associate - Tech Admin / Service Desk,  you will be responsible for the technical maintenance of large amounts of content/rules/configurations in CRM tools and escalation paths. Day to day, you will work with Subject Matter Experts, Program Managers, Service team managers, and Engineers.You will shape and maintain a technically rigorous process that will grow with the project and shape the future of CRM tool administration for Google.

Position Responsibilities

• Maintain the overall support ecosystem through technical expertise and consultation in the configuration and administration of :

  • Help Center contact flows, contact forms and agi...