Tech Process Team Lead - Payments - 1P

Overview

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Position Responsibilities

• Manage a team of tech process analysts and quality analyst
• Manage team workload to ensure even distribution of responsibilities and provide development opportunities
• Establish, maintain, and improve processes, training, and feedback mechanisms to ensure team KPIs are met
• Provide effective coordination with multiple cross‑functional teams in a clear and effective manner
• Maintain overall accountability for the projects in team queue / case management system
• Track and project manage multiple projects simultaneously for partners autonomously
• Monitor and review SLAs and act as a point of contact to discuss risk / i...