Tech Service Management

**BAT is evolving at pace - truly like no other organization.
****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!
****BAT MEXICO IS LOOKING FOR TECH SERVICE MANAGER****SENIORITY LEVEL**:Management**FUNCTION**: Digital Business Solutions - IDT**LOCATION**:Monterrey, Mexico**ROLE POSITIONING AND OBJECTIVES**The role is responsible for keeping the lights-on by managing, maintaining, providing cost-efficient solution for Global Network Centre of Excellence Services.Ensures that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level target in Operations area.
**Reports to**:Sr.Service Manager - Network Operations**Reporting Level**:Managerial**Geographic Scope**:Global**WHAT YOU WILL BE ACCOUNTABLE FOR**- Help maintain the BAT Network and Unified communication infrastructure with collabor...