Tech Supp Professional

**Job purpose**:
Providing Level 1 and Sr. level 1 technical support for fire products, providing answers and solutions related to the product portfolio.
**Main activities**
Technical Support Specialist Sr. Level 1 (TSS Sr.L1) reports to the Technical Team leader.
TSS Sr.L1 provides support for one or more range of products - fire systems. The long-term objective is to provide support for multiple product lines.
TSS Sr.L1 responsibilities include:
Providing technical support level 1 and senior level 1 for client’s security products - anti
- burglary systems, video control and access control. This includes:
Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
Utilizing the SFDC article knowledge base to resolve customer issues in a timely manner.
Working closely with Range and Technology Specialists to further develop product knowledge to achie...