Tech Supp Professional (San Luis Potosí)

Join a team recognized for leadership, innovation and diversity.
Technical Support Professional - Tier 2
In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.
Key Responsibilities
Provide expert technical support to customers, resolving complex technical issues.
Collaborate with cross‐functional teams to develop and implement technical support strategies.
Lead and mentor junior technical support professionals, providing guidance and support.
Stay updated with industry trends and advancements and provide recommendations for improvement.
Contribute to the development and improvement of technical support processes and tools.
Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
Participate in customer meetings and provide technical expertise and guidance.
Product Entry into Service process to verify readiness o...