Tech Support Engineer

Infosys Limited

Full-time Mexico, Ciudad de México Instalación - Mantenimiento - Reparación

Posted:

February 20, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

Process|Service Management|ITIL, Technology|Infrastructure-Server Administration|MS-Windows 
Domain 
Delivery 
Interest Group 
Infy Mexico 
Company 
Requisition ID 
 BR 
Global IT Service Desk Chat Support Services Summary of Services Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfill common requests, and deflect avoidable escalations for client IT Service Desk. 
Detailed description of the Services Consultant shall perform the following activities as part of Chat Support: 
Real-time Technical Assistance:  Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across devices. 
Incident Management:  Accurately capture, categorize, and log incidents within the ServiceNow ticketing system, ensuring compliance with agreed...
                

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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: February 20, 2026

Deadline: April 01, 2026