Tech Support Engineer

Job Summary:
We are looking for a highly motivated and customer-focused Customer Support & Professional Services Engineer with strong expertise in Network Detection & Response (NDR), cybersecurity, and network infrastructure. In this role, you will be responsible for deploying, integrating, and supporting Vehere’s AI-powered network security solutions across enterprise environments. You will work closely with customer SOC teams, network engineers, and internal product teams to ensure successful implementation, optimal performance, and rapid issue resolution.
Key Roles and Responsibilities:
Deliver end-to-end deployment and professional services for Vehere NDR solutions, including installation, configuration, integration, and optimization.
Provide Level 1/Level 2 technical support to enterprise customers, ensuring timely resolution and excellent customer experience.
Analyze network traffic, packet captures (PCAP), NetFlow, and security logs to detect anomalies, troublesho...