Tech Support Executive

JOB DESCRIPTION: Tech Support Executive

Key Responsibilities:

• Handle the basic admin functions in Salesforce including user maintenance, generation of reports/dashboards, data security, sharing rules, managing the page layouts and other routine tasks.
• Address User questions, aggregate and prioritize user feedback to plan &implement Salesforce enhancements based on user feedback and organization goals.
• Problem solving to identify and troubleshoot the issues as they arise.
• Manage the technical support requests from Associates to facilitate timely resolution.
• Data Management to improve system data hygiene.
• Create rules, automation and email alerts if needed.
• Analyzing existing systems and offering new ideas for improvement.
• Document and train the new users on system process.

Expected Qualifications:

• Minimum Bachelor’s degree.