Tech Support Expert (Bogotá)

Tech Support Expert

We’re looking for a Tech Support Expert who will help users troubleshoot and resolve technical issues to ensure a seamless experience.

Responsibilities

• Diagnose technical issues and provide effective solutions.
• Guide users through resolution steps while maintaining top‑tier service standards.
• Track cases and adapt to evolving processes.
• Hit key targets such as response efficiency and customer satisfaction.

Qualifications

• At least 1 year of experience in technology‑related customer service.
• Strong technical troubleshooting skills and the ability to safeguard confidential user data.
• Intermediate‑advanced English level with empathy, active listening, and the ability to turn confusion into clarity.

Benefits

• 42‑hour weekly schedule that gives you more free time.
• Hiring bonus and a 10% performance bonus.
• Long‑term contr...