Tech Support - Hybrid in Ghent

We’re looking for a hands-on Customer Support / Customer Experience Engineer to join our Customer Success team. You’ll be the go-to person for incoming support questions, helping customers get unstuck quickly and feel confident using our product.

This is a high-ownership role with real impact on both the company and our clients. You’ll solve day-to-day issues, improve how we support customers (internally and externally), and help shape how our support function scales as we grow. Great fit for someone with a few years of SaaS support experience who’s keen to learn, grow fast, and take responsibility from day one.

What you’ll do

• Own the end-to-end customer support experience, from first ticket to final resolution
• Set up and improve support processes, SLAs, and tools to deliver a top-level customer experience
• Investigate technical issues and work closely with Engineerin...