Tech Support L1/L2

Overview

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Commvault Technical Support Engineer to provide expert technical support to enterprise customers for Commvaults backup, recovery, and data management suite.

Responsibilities

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical ...