Tech Support Lead

Infosys

Full-time Mexico, Ciudad de México Sales Support

Posted:

March 03, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

Global IT Service Desk Chat Support Services Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfill common requests, and deflect avoidable escalations for client IT Service Desk. 
Summary of Services Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfill common requests, and deflect avoidable escalations for client IT Service Desk. 
Detailed Description of the Services Consultant shall perform the following activities as part of Level 2 Chat Support: 
Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across devices. 
Incident Management: Accurately capture, categorize, and log incidents within the ServiceNow ticketing system, ensuring compliance with...
                

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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: March 03, 2026

Deadline: April 12, 2026