Tech Support Lead: Real-Time L2 Chat & Incident Mgmt

Infosys Limited

Full-time Mexico, Ciudad de México Sales Support

Posted:

March 02, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

                    A global IT services provider in Mexico City is looking for a professional to provide Level 2 chat support services. You will assist users with technical issues, manage incidents within the ServiceNow system, and ensure compliance with quality standards. The ideal candidate will adjust staffing intraday and contribute to improving service efficiency. This role offers an opportunity to work within a multinational team focused on enhancing user experience and operational governance.
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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: March 02, 2026

Deadline: April 11, 2026