Tech Support, Online Gaming

• Daily management and monitoring of support tickets (follow-up and escalate open ticket to resolution).
  
• Document issue resolution (Root Cause, and Steps Taken) for support knowledge base reference.
  
• Daily checks and monitoring of essential online platform and server services (Slot, Studio, Stadium, and future products /applications) are in normal operating state to ensure smooth operations of Solaire Online system.
  
• Communicate and assist internal IT (infrastructure & network), technology partner, game provider, service provider etc. with information for troubleshooting.
  
• Perform checks on backup activity for Solaire Online system.
  
• Coordinate system maintenance schedule with Online Gaming Team and IT infrastructure team.
  

Requirements

• Service Level Support (according to agreed turnaround time)
  
• ​Ticket Management (open, closed tickets)