Tech Support Representative

Work with us as a Tech Support Rep for the the world's largest Internet brand, there's a great career ahead

As a technical support representative you'll handle a broad range of customer cases and enterprise clients. You'll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.

Main Responsibilities:

• Provide an excellent technical support to customers and effectively guide them to solve problems and meet the needs of information on services.
• Ensure that client requests are properly prioritized to prevent high impact to customer operations.
• Raise the flag about possible outages or widespread issues that can affect several clients.
• Maintain clear and complete documentation of all customer interactions and troubleshooting actions performed when aiming for resolution.

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